What Mistakes Did Envato Make... And How Do We Make Sure WPBay Doesn't Repeat Them?

Ok, guys, so I was brainstorming with my AI friends about mistakes done by Envato over time and it came up with this list…

  1. Race to the bottom pricing. Once categories became overcrowded, competing on quality alone stopped being enough, and price became the easiest weapon. That hurts everyone in the long run.
  2. Broken support economics. Selling software as a one-time purchase while buyers expect years of updates, fixes, compatibility patches, and hands-on support is simply not sustainable.
  3. Discovery becoming algorithm warfare. Instead of the best products naturally rising, success started depending too much on ranking mechanics, momentum, thumbnails, timing, and gaming visibility.
  4. Marketplace dependency. Many authors built entire businesses around Envato traffic, only to realize they didn’t actually own the customer relationship, audience, or future stability of their income.
  5. Quality dilution. As the marketplace scaled, curation became weaker. More products should mean more choice, but eventually it became harder for buyers to separate quality from noise.
  6. Review system frustrations. Bad reviews were often left because of hosting problems, user misunderstandings, support delays, or unrelated frustrations, yet they directly impacted seller income.
  7. Elements changing the game. Subscription access made sense for buyers, but for many authors it fundamentally changed product value perception and sales behavior.
  8. Sellers feeling less like partners over time. Early on, it felt community-driven. Later, many authors felt more like inventory inside a machine.
  9. New sellers having almost no chance. Once top sellers dominated visibility, breaking in became much harder, even with genuinely strong products.
  10. Commoditization. Great work started getting treated as interchangeable. Premium products became “just another plugin” or “just another theme.”
  11. Policy risk. A single platform decision, commission adjustment, ranking tweak, or ecosystem shift could massively impact someone’s livelihood overnight.
  12. Lack of customer ownership. Thousands of sales, but little direct access to your buyers, making it hard to build a real long-term independent business.

Just to be sure I am understood correctly, this is not an anti-Envato post, I just want to analyze and understand what they did right and what they did wrong (or proved to be wrong, over time).

But WPBay is still early. Which means we have a chance to recognize the mistakes we might tend to do, which were done before us, by others.

So… What do you think were Envato’s biggest mistakes (from their beginning to where they are now)?

And more importantly… how do we make absolutely sure WPBay does not slowly become the same thing?

I think this sumerizes things but they are manymore for me this is what affected me the most long therm

  1. Marketplace dependency. Many authors built entire businesses around Envato traffic, only to realize they didn’t actually own the customer relationship, audience, or future stability of their income.

  2. Elements changing the game. Subscription access made sense for buyers, but for many authors it fundamentally changed product value perception and sales behavior.

8 Sellers feeling less like partners over time. Early on, it felt community-driven. Later, many authors felt more like inventory inside a machine.

12 . Sellers feeling less like partners over time. Early on, it felt community-driven. Later, many authors felt more like inventory inside a machine.

I have around 33,000 sales, yet I can’t contact any of my clients. This should be possible — after all, they are my clients. I’m the one providing support and updates; Envato is simply the intermediary between me and them. This situation is hurting both sides.

If I create a new product and I’m able to send an email to those buyers, I’m confident that at least 10% — probably even more — would purchase it. But right now, that’s impossible. I even asked Envato for access to my clients’ email addresses, and I received an ignorant “no.”

This is a leson for WPbay which has the potential to replace compeltely Envato! It needs to work to the way Envato was in the beginning: working with authors and with authors in mind when taking a decision so that nothing is against them unless something critical that is understandable, creating a real balance. Only quality works shuld be approved — not just in terms of code, but visually as well. You need to listen to authors, consider their concerns and suggestions, and move the marketplace forward together with the community instead of constantly fighting against it.

I’m giving you an example here that has nothing to do with our work, but with a game — Diablo 4. When it was first released, it felt rushed. They didn’t listen to the users’ demands, and the launch ended up being a disappointment for many players. A few years later, the CEO changed and they started listening to the community. They released the Vessel of Hatred expansion, which included many of the features and improvements users had been asking for. The adoption was huge, and the hype came back.

I know this example is unrelated to our industry, but the same idea applies here. You need to work with the authors in mind and support them, not make them feel like they don’t exist . After the Envato CEO, Hichame Assi, came into power, he only posted once on the forum and then was never heard from again. There were so many complaints and concerns on the forum that they eventually decided to close it so it wouldn’t look bad, instead of actually fixing the issues. (I worte more than a 100 messages on the forum asking for the CEO to talk with us, no answer, this was also extremely furstarting for me as an author that invested his carrer in Envato!)

Why they chose the Elements direction is beyond my understnading, it can only tell me that the CEO literally dose not understand the core of Envato and the passion that us authors put in our work, for him this is something that just dose not click. From day one, it felt like a losing strategy because it was the exact opposite of what Envato used to be — a place where everyone was happy and focused only on creating great work, without constantly being stressed about uncertainty, absolutely all updates and newd we got afer the new CEO - Hichame Assi came intor power were against the authors like we were the enemy…

It won’t be easy, especially in this AI era, but I truly believe — and I’ve been doing this since 2000 — that things can get better. WPBay has the potential to become what Envato should have been for us authors, and that would bring success to both sides.

It will take time but we will get there!

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Elements affected Envato sellers but I’m not sure that can be called a mistake for Envato as company. They just took what is most profitable at time.

About future of digital products, themes and plugins, at this moment it is negatively affected with cheap items availability from Elements and AI creations. I don’t know if there is a place left for classic authors supported items at this moment. But if Elements stop getting new items over time customers will probably search again for classic author products. Now all market and customers are trying this model AI and Elements.

WPBay can try to not to prioritize profit, especially short term but focus on people. That is the only thing you as small company can do anyway.

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HI! A few cents from me:

  • Add retina resolution support for the items graphics. On Envato Market the only place where you can workaround it is item description - the width is 616px but most of authors (including myself) upload 1232px to make presentational content to look good on people screens (which are hidpi nowdays). However for some reason they still don’t allow to upload 160x160 (small logo) and 1180x600 (item card). In my opinion it’s fairly easy to do improvement with potential impact on sales.

  • Consider more smart algorithm for ranking by ratings in search and sorting. On Envato an item with x99 5-star and a single 4-star is ranked lower than an item with only x3 5-star ratings.

    A bonus bug report: please fix links in the current site header. Currently both “Scripts” and “Themes” are linked to plugins page.

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Really interesting ideas, thank you.

I fixed the “Scripts” and “Themes”, thanks for pointing these out.

Regarding the other 2 ideas, I noted them on my list. I will start by thinking about the retina resolution update, as this sounds something with immediate benefit to sellers.

Ratings product sorting idea is also interesting, but for this, more thought needs to be given, to implement it correctly - noted.

If you have any more ideas, let me know.

Cheers!

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Hi, retina preview image support added, check example: https://wpbay.com/product/aimogen-pro/

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So one developer cand o what a billion $$$ AKA Envato could not… this shows how good the CEO Hichame Assi actually is… At some point, I’ll make a dedicated video about this guy — he absolutely deserves it.

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@CodeRevolution this looks much better. Especially when there is much text on the preview image. However shop pages still render blurry graphics here and there. For example:

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Noted, I look into it.

*Edit: fixed.

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